Customer Care Agent


Overview of Role:

As one of our Customer Service Representatives, you will be at the front-line of our exceptional team who ensure that our social housing customers are kept warm and comfortable throughout the year. Our Customer Care Team deliver inbound and outbound telephone support and assistance to our customers and, with the backup of our technical experts, help to solve their problems.

T Brown Group offer support and encouragement to each employee, through extensive training and development allowing you to progress within your chosen field; whether this is as one of our Customer Service Representatives or within one of our many internal progression opportunities.

What do you need?

Compassion and a willingness to learn, we can teach you the rest!

T Brown Group (“TBG”) Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary & Benefits:
  • £24,000 starting salary
  • Flexible hours available working between Monday – Sunday, 5 days out of 7 rotations
  • 25 plus 8 days Bank Holiday (incremental with years’ service)
  • Holiday Buy-Back Scheme
  • Eye Care Vouchers
  • Salary Sacrifice Pension Scheme
  • Employee Assistance Programme
  • Volunteering Programme
Qualifications and Experience:
  • Maths & English GCSE or equivalent
  • Good level of spoken English
  • Experience of working in a multi-sited company
  • Experience of High Volume High pressure environments
  • Inbound call/service centre experience
  • Excellent communication skills
  • Able to work alone and within a team
  • Able to resolve problems quickly and smoothly

Contact Broghan Morning (Group Talent Consultant)

Application form

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Office Based Roles

Starting Salary £24,000 per Annum

OFFICE LOCATION: Bluebird Head Office, Mole Business Park, Leatherhead Apply Now