About our Cookies

The T Brown Group provides building facility services, installation, maintenance and repair of heating equipment to a variety of clients, including Local Authorities, Housing Associations and Social Landlords.

T Brown Group is committed to protecting the privacy of personal data. We have updated our policies and procedures to reflect the changes in data protection law required by the General Data Protection Regulations (GDPR) that came into force on the 25th May 2018.

Cookies are small text files that are placed onto a user’s computer by websites that one visits. They are used in order to make websites work. The T Brown Group web site is based on WordPress and uses cookies for basic session data. The cookies used are stored on the user’s computer only.

Visiting the T Brown Group web site does not give the visitor access to any of our computer files.

The T Brown Group web site does have cookies which enable visitors to access the site.

Cookie Names
http://www.tbrown.com ARRAffinity
http://www.tbrown.com viewed_cookie_policy
http://www3.tbrown.com wp-settings-1
http://www3.tbrown.com wp-settings-time-1
http://www.google.com cfs.actions_12
Indexed DB cfs.actions_13
Local Storage cfs.actions_14
Session Storage PHPSESSID
Livechatinc.com landing_page
Livechatinc.com referrer

Purpose
The cookies used create basic information, visiting time for the domain www.tbrown.com, create an expiry time for the session and finally create the date of the last access.

Some necessary data is collected by T Brown Group in order for us to analyse web traffic so we can provide better services to you – for example, we offer Live Chat services on our website. Live Chat is an online messaging platform where visitors can talk with T Brown Group staff over the internet. Our Live Chat platform will record your IP address, your device type and browser version so we can provide this assistance to you. By utilising the Live Chat service we offer, we request you to provide us with information such as name, postcode, door number, phone number and email address via a pre-chat survey. By providing this to us, you consent to us storing this data so that we can assist you with your enquiry. In accordance with GDPR and pursuant to European Commission Decision 2013/65/EU, this data remains protected by appropriate safeguards and is stored in a location recognised by the EU as an ‘adequate’ country. We do not sell or lease your personal data to any third party.

To find out more about GDPR please follow this link. If you have any enquiries concerning GDPR the T Brown Group Data Protection Officer is contactable via email: DataProtection@tbrown.com.